Warranty Policy
- 1. There are 2 products of East Pole (ijkts & 18 changes jacket) being covered under our 3-year warranty policy. Except for the conditions below:
- The inside garment tags are removed
- 2. For any damage not covered under the warranty, East Pole may offer to repair the damage for a reasonable charge. If such an offer is made, we will confirm this with the consumer, prior to any repairs being made.
- 3. If a product fails due to a manufacturing defect, we will repair the product free of charge
- 4. In accordance with our Health & Safety Practices and for the security of our personnel we require all garments to be cleaned prior to arriving at our facility. And please provide a receipt or proof of cleaning.
- Otherwise we will not deal with the
- 5. Customers are responsible for the cost of shipping items to and from East Pole.
- 6. East Pole Reserves the right of final interpretation